Frequently Asked Questions:
Q – After placing my order I decided to change my delivery details, how do I do this?
The customer is solely responsible for ensure that accurate shipping information is provided when making an order for delivery. Please contact us ASAP on phone or email if you find that the provided shipping information is incorrect or requires a change. Changing shipping information on the website does not update existing orders as they have already been processed.
Q – How much will delivery cost?
The delivery fee will be calculated on completion of selection of your products based on weight and delivery price promotions at any given time. Once you have selected your products this price can be viewed in the shopping basket.
Q – How long will delivery take?
We use Australia post delivery for all orders to ensure the fastest possible service. As a general rule please allow up to 3 business days from placing your order for WA customers, and for all other states within Australia please allow up to 5 business days from placing your order. This time period allows for processing your order at our roasting warehouse before Australia post receive your parcel for delivery.
Q – Do you ship internationally?
Not just yet, but possibly in the future.
RETURNS & EXCHANGES POLICY
Our returns and exchanges policy applies for 30 days from the date you receive your order. We do not offer returns or exchanges for change of mind.
For faulty or damaged products, please contact us within 30 days of receiving your order so we can assess the issue and arrange an appropriate resolution where applicable.
Change of Mind Policy
We do not accept returns or exchanges for change of mind, including ordering the incorrect product, size, quantity or coffee grind type.
Perishable Products
Due to the perishable nature of our coffee and other perishable products, returned items cannot be restocked or resold. As such, we do not accept returns or exchanges for change of mind.
If a perishable product arrives damaged or faulty, please contact us within 30 days of receiving your order. We will assess the issue and, where applicable, arrange an appropriate resolution, which may include a replacement or refund.
Promotional Codes & Discounts
Orders cannot be cancelled or refunded for the purpose of placing a new order using a promotional code, discount or promotional offer. Please make sure your promotional code or discount is applied at checkout, as we’re unable to apply discounts to orders after they have been placed.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
PRICING
All prices quoted on the website are inclusive of GST where applicable, but not including freight and handling charges.
All prices are in Australian dollars $.
Please be aware that our online prices are strictly for online purchases only.
All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices quoted at the time of purchase.
If an item undergoes a price increase, we reserved the right to cancel your order or give you the option to pay the difference.
PAYMENTS
Orders will not be processed until full payment has been received.
All payments must be made through the online shop.
AVAILABILITY
Item availability and prices are subject to change without notice.
We cannot guarantee availability on any items.
GENERAL POLICY / DISCLAIMERS
As there maybe misprints or omissions due to human errors, we reserve the right to make changes and corrections in prices, products and specifications without notice.
Information as well as pictures contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product.
All goods remain property of GESHA Coffee Co. until payment has been received in full. Until payment is fully processed, GESHA Coffee Co. can retain, repossess and/or resell all goods.
GESHA Coffee Co. reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.
We reserve the right to refuse sales for any reasons.
These Terms and Conditions of Sales are subject to change without notice.